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1 # Netdata Plans & Billing
2
3 Netdata offers a **Community plan**, a free SaaS, Open Source Agent, and paid subscriptions — **Homelab**, **Business**, and **Enterprise On-Premise** — providing key business features and unlimited access to your dashboards.
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5 For more info visit the [Netdata Cloud Pricing](https://netdata.cloud/pricing) page.
6
7 ## Plans
8
9 Plans define the features and customization options available within Space. Different Spaces can have different plans, giving you flexibility based on your needs.
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11 Netdata Cloud plans (excluding Community) involve:
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13 - A yearly flat fee for [committed nodes](#committed-nodes)
14 - An on-demand metered component based on the [number of running nodes](#active-nodes-and-billing)
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16 Billing options include monthly (pay-as-you-go) and yearly (annual prepayment).
17
18 ### Technical Details
19
20 #### Active Nodes and Billing
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22 Billing is based solely on active nodes, excluding offline or stale instances. Daily and P90 metrics ensure fair pricing by mitigating transient increases in node activity.
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24 #### Committed Nodes
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26 Yearly plans offer a discounted rate for a pre-defined number of committed nodes. Any usage exceeding this commitment will be billed at the standard rate.
27
28 #### Plan Changes and Credit Balance
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30 You can change your plan, billing frequency, or committed nodes at any time. For guidance, see [updating your plan](#update-a-subscription-plan).
31
32 :::note
33
34 - Changes like downgrades or cancellations keep notification configurations active for 24 hours. After that, any methods not supported by the new plan are disabled.
35 - Changes may restrict user access in your Space. Review role availability under [each plan](https://netdata.cloud/pricing).
36 - Any credits are valid until the end of the following year.
37
38 :::
39
40 :::note Cancellation
41
42 Subscription cancellations do not take effect immediately. When you submit a cancellation request, it becomes effective on your plan's next billing anniversary date. For monthly subscriptions, this is the same calendar day each month when your subscription renews. Usage up to the effective cancellation date remains billable.
43
44 :::
45
46 #### Areas That Change Upon Subscription
47
48 Please refer to the [Netdata Cloud Pricing](https://netdata.cloud/pricing) page for more information on what each plan provides.
49
50 ## View Plan and Billing Information
51
52 ### Prerequisites
53
54 - A Netdata Cloud account
55 - Admin or Billing user access to Space
56
57 ### Steps
58
59 #### View Current Plan, Billing Options, and Invoices
60
61 1. Navigate to **Space Settings** (⚙️) on the left sidebar below the spaces list.
62 2. Select the **Plan & Billing** tab.
63 3. You'll see:
64 - **Credit** amount, if applicable, usable for future invoices or subscription changes. More on this at [Plan changes and credit balance](/docs/netdata-cloud/view-plan-and-billing.md#plan-changes-and-credit-balance).
65 - **Billing email** linked to your subscription, where all related notifications are sent.
66 - A link to the **Billing options and Invoices** in our billing provider's Customer Portal, where you can:
67 - Manage subscriptions and payment methods.
68 - Update billing information such as email, address, phone number, and Tax ID.
69 - View invoice history.
70 - The **Change plan** button, showing details of your current plan with options to upgrade or cancel.
71 - Your **Usage chart**, displaying daily and period counts of live nodes and how they relate to your billing.
72
73 #### Update a Subscription Plan
74
75 1. In the **Plan & Billing** tab, click **Change plan** to see:
76 - Billing frequency and committed nodes (if applicable).
77 - Current billing information, which must be updated through our billing provider's Customer Portal via **Change billing info and payment method** link.
78 - Options to enter a promotion code and a breakdown of charges, including subscription total, applicable discounts, credit usage, tax details, and total payable amount.
79
80 :::note
81
82 Checkout is performed directly if there's an active plan.
83
84 :::
85
86 ## FAQ
87
88 <details>
89 <summary>What Payment Methods are Accepted?</summary>
90
91 Netdata accepts most major Credit/Debit Cards and Bank payments through Stripe and AWS, with more options coming soon.
92
93 </details>
94
95 <details>
96 <summary>What Happens if a Renewal Payment Fails?</summary>
97
98 If payment fails, attempts will be made weekly for 15 days. After three unsuccessful attempts, your Space will switch to the Community plan. Notification methods not supported by the Community plan will be disabled after 24 hours.
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100 When a plan is downgraded to Community due to payment failures, we do not automatically revert to the previous plan when payment succeeds. The amount you paid is available as credit. To restore your paid plan, manually change your plan back to your previous subscription (Homelab, Business, etc.), and this credit balance will be applied.
101
102 </details>
103
104 <details>
105 <summary>Which Currencies Do You Support?</summary>
106
107 Currently, we accept US Dollars (USD). Plans to accept Euros (EUR) are in the works but without a set timeline.
108
109 </details>
110
111 <details>
112 <summary>Can I Get a Refund?</summary>
113
114 Refunds are available if you cancel your subscription within 14 days of purchase. Request a refund via billing@netdata.cloud.
115
116 </details>
117
118 <details>
119 <summary>How Do I Cancel My Paid Plan?</summary>
120
121 Cancel your plan anytime from the Plan & Billing section by selecting 'Cancel Plan' or switching to the Community plan.
122
123 </details>
124
125 <details>
126 <summary>How Can I Access My Invoices/Receipts?</summary>
127
128 Find all your invoicing history under Billing Options & Invoices in the Plan & Billing section.
129
130 </details>
131
132 <details>
133 <summary>Why Do I See Two Separate Invoices?</summary>
134
135 Two invoices are generated per plan purchase or renewal:
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137 One for recurring fees of the chosen plan.
138 Another for monthly "On-Demand - Usage" based on actual usage.
139
140 </details>
141
142 <details>
143 <summary>How is the Total Before Tax Value Calculated on Plan Changes?</summary>
144
145 The total before tax is calculated by:
146
147 Calculating the residual value from unused time on your current plan.
148 Deducting any applicable discounts.
149 Subtracting credit from your balance, if necessary.
150 Applying tax to the final amount, if positive. Negative results adjust your customer credit balance.
151
152 </details>