add FAQ information provided by Finance (#14664)
* add FAQ information provided by Finance * add FAQ information provided by Finance * Grammar correction * Update docs/cloud/manage/view-plan-billing.md * Correct grammar * convert to list * convert to list * try to fix formatting * formatting * Fix the invoices list formatting --------- Co-authored-by: Chris Akritidis <43294513+cakrit@users.noreply.github.com>
Hugo Valente committed
Mar 8, 2023 at 18:43 UTC
424f90647907cec7acd9e89d039876437564f400
1 file changed
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docs/cloud/manage/view-plan-billing.md
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@@ -43,6 +43,53 @@ To see your plan and billing setting you need:
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> This is a temporary process that we aim to sort out soon so that it will effortless for you to do any of these actions.
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+### FAQ
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+#### 1. What Payment Methods are accepted?
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+You can easily pay online via most major Credit/Debit Cards. More payment options are expected to become available in the near future.
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+#### 2. What happens if a renewal payment fails?
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+After an initial failed payment, we will attempt to process your payment every week for the next 15 days. After three failed attempts your Space will be moved to the **Community** plan (free forever).
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+For the next 24 hours, you will be able to use all your current notification method configurations. After 24 hours, any of the notification method configurations that aren't available on your space's plan will be automatically disabled.
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+Cancellation might affect users in your Space. Please check what roles are available on the [Community plan](https://learn.netdata.cloud/docs/nightly/concepts/netdata-plans#areas-impacted-by-plans). Users with unavailable roles on the Community plan will immediately have restricted access to the Space.
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+ #### 3. Which currencies do you support?
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+We currently accept payments only in US Dollars (USD). We currently have plans to also accept payments in Euros (EUR), but do not currently have an estimate for when such support will be available.
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+#### 4. Can I get a refund? How?
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+Payments for Netdata subscriptions are refundable **only** if you cancel your subscription within 14 days of purchase. The refund will be credited to the Credit/Debit Card used for making the purchase. To request a refund, please email us at [billing@netdata.cloud](mailto:billing@netdata.cloud).
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+#### 5. How do I cancel my paid Plan?
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+Your annual or monthly Netdata Subscription plan will automatically renew until you cancel it. You can cancel your paid plan at any time by clicking ‘Cancel Plan’ from the **Plan & Billing** section under settings. You can also cancel your paid Plan by clicking the _Select_ button under **Community** plan in the **Plan & Billing** Section under Settings.
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+#### 6. How can I access my Invoices/Receipts after I paid for a Plan?
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+You can visit the _Billing Options & Invoices_ in the **Plan & Billing** section under settings in your Netdata Space where you can find all your Invoicing history.
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+#### 7. Why do I see two separate Invoices?
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+Every time you purchase or renew a Plan, two separate Invoices are generated:
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+- One Invoice includes the recurring fees of the Plan you have chosen
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+- The other Invoice includes your monthly “On Demand - Usage”.
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+ Right after the activation of your subscription, you will receive a zero value Invoice since you had no usage when you subscribed.
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+ On the following month you will receive an Invoice based on your monthly usage.
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+You can find some further details on the [Netdata Plans page](https://github.com/netdata/netdata/blob/master/docs/cloud/manage/plans.md#plans).
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+> ⚠️ We expect this to change to a single invoice in the future, but currently do not have a concrete timeline for when this change will happen.
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#### Related topics
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- [Netdata Plans](https://github.com/netdata/netdata/blob/master/docs/cloud/manage/plans.md)