Add documentation for account deletion process (#20927)
* Add documentation for account deletion process * Update docs/delete/netdata/account.md Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> * Update docs/delete/netdata/account.md Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> * Update docs/delete/netdata/account.md Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud> * Update docs/delete/netdata/account.md Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud> * Update docs/delete/netdata/account.md Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> * Update docs/delete/netdata/account.md Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud> * Update docs/delete/netdata/account.md Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> * add images --------- Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> Co-authored-by: Ilya Mashchenko <ilya@netdata.cloud> Co-authored-by: Fotis Voutsas <fotis@netdata.cloud>
Kanela committed
Sep 8, 2025 at 12:12 UTC
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+# How to Delete Your Netdata Account
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+:::note
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+Account deletion is permanent and cannot be undone. All your data, configurations, and settings will be permanently removed. If you wish to use Netdata again in the future, you'll need to create a new account and reconfigure everything from scratch.
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+:::
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+## Step-by-Step Guide
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+### Step 1: Access Your Profile Settings
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+Navigate to the Netdata UI and locate your **user profile icon** in the bottom-left corner of the interface. Click on it to open the profile menu.
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+### Step 2: Open Settings
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+From the profile menu, click on **"Settings"** to access your account settings page.
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+### Step 3: Locate the Delete Account Option
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+Once in the Settings page, your profile information will appear in a pop-up window on the right side of the screen. Scroll to the bottom of this pop-up where you'll find the **"Delete account"** option in red text.
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+### Step 4: Confirm Account Deletion
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+Click on **"Delete account"**. A confirmation dialog will appear with the following warning:
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+### Step 5: Final Confirmation
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+You have two options:
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+| Action | Button | Result |
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+|--------|--------|--------|
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+| **Cancel** | Green button | Returns you to settings without deleting account |
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+| **Yes, delete** | Red button | Permanently deletes your account immediately |
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+## Important Considerations
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+Before deleting your account, consider:
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+- **Data loss**: All monitoring configurations, custom dashboards, alert settings, and historical data will be permanently lost
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+- **Connected nodes**: Any nodes connected to your account will need to be reconfigured with a new account
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+- **Team access**: If you're part of a team workspace, ensure you've transferred any necessary permissions or data
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+- **No recovery**: There is no grace period or recovery option once deletion is confirmed
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+## Alternative Options
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+Before deleting your account, consider these alternatives:
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+1. **Pause Monitoring** - Temporarily disable monitoring without losing configurations
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+2. **Sign Out** - Simply sign out if you need a break from the platform
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+3. **Contact Support** - Reach out to [Netdata support](https://www.netdata.cloud/contact/) if you're experiencing resolvable issues
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+4. **Disable Notifications** - Turn off alerts if they're overwhelming
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+
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+## FAQ
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+<details>
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+<summary><strong>Can I recover my account after deletion?</strong></summary>
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+No. Account deletion is permanent and cannot be reversed under any circumstances.
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+</details>
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+<details>
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+<summary><strong>What happens to my connected agents?</strong></summary>
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+Agents will continue collecting data locally, but will lose their connection to the Cloud. You'll need to reclaim them with a new account if necessary.
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+</details>
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+<details>
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+<summary><strong>How long does deletion take?</strong></summary>
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+Account deletion is immediate. Your data will be purged from Netdata's systems in accordance with their data retention policies.
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+</details>
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+<details>
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+<summary><strong>Will my historical data be saved anywhere?</strong></summary>
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+No. All historical data stored in Netdata Cloud will be permanently deleted. Local data on your agents will remain, but won't be accessible through the Cloud interface.
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+</details>
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+<details>
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+<summary><strong>Can someone else in my workspace prevent my account deletion?</strong></summary>
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+No. Account deletion is a personal action that only you can initiate and complete. Other workspace members cannot prevent or reverse your account deletion.
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+</details>
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+:::note
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+Once you confirm deletion, your account and all associated data will be immediately and permanently removed from Netdata's systems. There is no undo button or recovery process.
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+:::