Update sign-in.md (#14751)
Chris Akritidis committed
Mar 17, 2023 at 07:16 UTC
fa7dacee68b35bdf3e6e9becdfe0816504581165
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docs/cloud/manage/sign-in.md
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@@ -31,18 +31,23 @@ quickstart](https://github.com/netdata/netdata/blob/master/packaging/installer/R
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### Troubleshooting
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-You should receive your sign in email in less than a minute. The subject is **Verify your email!** and the sender is `no-reply@app.netdata.cloud` via `sendgrid.net`.
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+You should receive your sign in email in less than a minute. The subject is **Verify your email!** for new sign-ups, **Sign in to Netdata** for sign ins.
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+The sender is `no-reply@netdata.cloud` via `sendgrid.net`.
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If you don't see the email, try the following:
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-- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure.
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-- Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section).
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- Check your spam folder.
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- In Gmail, check the **Updates** category.
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+- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure.
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+- Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section).
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-You may also want to add `no-reply@app.netdata.cloud` to your address book or contacts list, especially if you're using
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+You may also want to add `no-reply@netdata.cloud` to your address book or contacts list, especially if you're using
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a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire
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-`app.netdata.cloud` domain.
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+`netdata.cloud` domain.
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+
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+In some cases, temporary issues with your mail server or email account may result in your email address being added to a Bounce list by Sendgrid.
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+If you are added to that list, no Netdata cloud email can reach you, including alarm notifications. Let us know in Discord that you have trouble receiving
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+any email from us and someone will ask you to provide your email address privately, so we can check if you are on the Bounce list.
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## Google and GitHub OAuth
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