Regenerate integrations docs (#21156)
Co-authored-by: ilyam8 <22274335+ilyam8@users.noreply.github.com>
Netdata bot committed
Oct 16, 2025 at 09:39 UTC
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integrations/cloud-notifications/integrations/servicenow.md
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+<!--startmeta
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+custom_edit_url: "https://github.com/netdata/netdata/edit/master/integrations/cloud-notifications/integrations/servicenow.md"
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+meta_yaml: "https://github.com/netdata/netdata/edit/master/integrations/cloud-notifications/metadata.yaml"
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+sidebar_label: "ServiceNow"
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+learn_status: "Published"
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+learn_rel_path: "Alerts & Notifications/Notifications/Centralized Cloud Notifications"
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+message: "DO NOT EDIT THIS FILE DIRECTLY, IT IS GENERATED BY THE NOTIFICATION'S metadata.yaml FILE"
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+endmeta-->
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+
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+# ServiceNow
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+
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+<img src="https://netdata.cloud/img/servicenow.png" width="150"/>
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+
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+<img src="https://img.shields.io/badge/maintained%20by-Netdata-%2300ab44" />
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+
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+## Setup
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+
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+
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+### Prerequisites
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+
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+- Netdata Cloud account
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+- Access to the Space as an **Admin**
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+- The Space needs to be on a paid plan
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+- The ServiceNow **Event Management** plugin enabled on your instance
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+- A ServiceNow user with the `evt_mgmt_admin` role and a password for API access
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+
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+### ServiceNow Configuration
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+
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+1. Verify that the **Event Management** plugin is activated on your ServiceNow instance.
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+2. Navigate to **System Security** --> **Users** and create a dedicated integration user if one does not already exist.
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+3. Assign the `evt_mgmt_admin` role to this user and set a strong password. Keep the username and password available for the Netdata configuration step.
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+
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+### Netdata Configuration
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+
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+1. Click on the **Space settings** cog (located above your profile icon)
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+2. Click on the **Alerts & Notifications** tab
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+3. Click on the **+ Add configuration** button
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+4. Add the ServiceNow Integration
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+5. A modal will be presented to you to enter the required details to enable the integration:
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+ - **Notification settings**
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+ - Configuration name (optional): A descriptive name to identify this notification configuration
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+ - Rooms: A list of Rooms for which you want to be notified
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+ - Notifications: Event types for which you want to receive notifications.
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+ - **Integration configuration**
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+ - Instance URL: The base URL of your ServiceNow instance (for example, `https://my-instance.service-now.com/`).
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+ - Username: The username of the ServiceNow integration user you created.
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+ - Password: The password of the ServiceNow integration user you created.
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