| 1 | --- |
| 2 | title: Troubleshooting index |
| 3 | description: Symptom → likely causes → what to check (CoPilot + SIEM stack). |
| 4 | --- |
| 5 | |
| 6 | This page is a **symptom-based index**. Find what you’re seeing, then follow the checks. |
| 7 | |
| 8 | > Wireframe note: this is intentionally high-level. As we fill docs, each item will link to deeper pages with exact UI clicks and screenshots. |
| 9 | |
| 10 | --- |
| 11 | |
| 12 | ## Ingestion |
| 13 | |
| 14 | ### No endpoint logs (Wazuh) |
| 15 | |
| 16 | Likely causes: |
| 17 | - Wazuh connector not verified |
| 18 | - agent not enrolled / offline |
| 19 | - indexing/storage issue |
| 20 | - tenant/customer association missing |
| 21 | |
| 22 | What to check: |
| 23 | - CoPilot: Connectors → Wazuh status |
| 24 | - CoPilot: Agents shows host online |
| 25 | - Wazuh: agent status + manager logs |
| 26 | - Indexer/OpenSearch: index health |
| 27 | |
| 28 | ### No syslog / network logs |
| 29 | |
| 30 | Likely causes: |
| 31 | - device not sending syslog |
| 32 | - collector not listening / firewall/ACL |
| 33 | - parsing pipeline not extracting fields |
| 34 | - routing/tenant association missing |
| 35 | |
| 36 | What to check: |
| 37 | - device syslog destination IP/port |
| 38 | - collector receive logs |
| 39 | - Graylog input/stream/pipeline |
| 40 | |
| 41 | ### No third-party integration events (O365/Mimecast/etc.) |
| 42 | |
| 43 | Likely causes: |
| 44 | - API credentials/scopes wrong |
| 45 | - export/collector not running |
| 46 | - routing/tenant association missing |
| 47 | |
| 48 | What to check: |
| 49 | - CoPilot: External Services / Integration status |
| 50 | - credential permissions |
| 51 | - ingestion job logs (if applicable) |
| 52 | |
| 53 | --- |
| 54 | |
| 55 | ## Visualization |
| 56 | |
| 57 | ### Grafana dashboards are empty |
| 58 | |
| 59 | Likely causes: |
| 60 | - Grafana connector not verified |
| 61 | - provisioning not completed |
| 62 | - index pattern/data source misconfigured |
| 63 | - data is not flowing yet |
| 64 | |
| 65 | What to check: |
| 66 | - CoPilot: connector status |
| 67 | - customer provisioning status |
| 68 | - Grafana: data source points at correct indices |
| 69 | |
| 70 | --- |
| 71 | |
| 72 | ## Alerting |
| 73 | |
| 74 | ### Graylog alerts not showing in CoPilot |
| 75 | |
| 76 | Likely causes: |
| 77 | - Graylog connector not verified |
| 78 | - event definitions not firing |
| 79 | - `gl-events*` not being written |
| 80 | - CoPilot not querying the correct index/pattern |
| 81 | |
| 82 | What to check: |
| 83 | - CoPilot: Graylog connector status |
| 84 | - Graylog: event definitions + streams |
| 85 | - Indexer: `gl-events*` exists and has recent docs |
| 86 | |
| 87 | --- |
| 88 | |
| 89 | ## Incident workflow |
| 90 | |
| 91 | ### Can’t create cases / case workflow feels broken |
| 92 | |
| 93 | Likely causes: |
| 94 | - permissions/RBAC |
| 95 | - missing required configuration |
| 96 | |
| 97 | What to check: |
| 98 | - user permissions/roles |
| 99 | - customer/tenant context |
| 100 | |
| 101 | --- |
| 102 | |
| 103 | ## Response |
| 104 | |
| 105 | ### Velociraptor actions not working |
| 106 | |
| 107 | Likely causes: |
| 108 | - Velociraptor connector not verified |
| 109 | - agent not enrolled in Velociraptor org |
| 110 | - permissions missing |
| 111 | |
| 112 | What to check: |
| 113 | - CoPilot: Velociraptor connector status |
| 114 | - Velociraptor: client visibility |
| 115 | - CoPilot: agent metadata has velociraptor identifiers |