| 1 | <template> |
| 2 | <n-spin :show="loading" class="customer-provisioning-default-settings-form"> |
| 3 | <n-form ref="formRef" :label-width="80" :model="form" :rules> |
| 4 | <div class="flex flex-col gap-3"> |
| 5 | <div> |
| 6 | <n-form-item label="Name" path="case_name"> |
| 7 | <n-input v-model:value.trim="form.case_name" placeholder="Input the case name..." clearable /> |
| 8 | </n-form-item> |
| 9 | </div> |
| 10 | <div> |
| 11 | <n-form-item label="Description" path="case_description"> |
| 12 | <n-input |
| 13 | v-model:value.trim="form.case_description" |
| 14 | placeholder="Input the case description..." |
| 15 | clearable |
| 16 | type="textarea" |
| 17 | :autosize="{ |
| 18 | minRows: 5, |
| 19 | maxRows: 15 |
| 20 | }" |
| 21 | /> |
| 22 | </n-form-item> |
| 23 | </div> |
| 24 | <div class="flex gap-3"> |
| 25 | <n-form-item label="Status" path="case_status" class="basis-1/2"> |
| 26 | <n-select |
| 27 | v-model:value="form.case_status" |
| 28 | :options="statusOptions" |
| 29 | placeholder="Value..." |
| 30 | clearable |
| 31 | to="body" |
| 32 | /> |
| 33 | </n-form-item> |
| 34 | <n-form-item label="Assigned user" path="assigned_to" class="basis-1/2"> |
| 35 | <n-select |
| 36 | v-model:value="form.assigned_to" |
| 37 | :options="usersOptions" |
| 38 | placeholder="Value..." |
| 39 | clearable |
| 40 | to="body" |
| 41 | /> |
| 42 | </n-form-item> |
| 43 | </div> |
| 44 | <div> |
| 45 | <n-form-item label="Customer" path="customer_code"> |
| 46 | <n-select |
| 47 | v-model:value="form.customer_code" |
| 48 | :options="customersOptions" |
| 49 | placeholder="Value..." |
| 50 | clearable |
| 51 | to="body" |
| 52 | /> |
| 53 | </n-form-item> |
| 54 | </div> |
| 55 | <div> |
| 56 | <n-form-item label="Template (optional)" path="template_id"> |
| 57 | <n-select |
| 58 | v-model:value="selectedTemplateId" |
| 59 | :options="templateOptions" |
| 60 | :loading="loadingTemplates" |
| 61 | placeholder="Apply a template on creation (optional)" |
| 62 | clearable |
| 63 | filterable |
| 64 | to="body" |
| 65 | :render-label="renderOption" |
| 66 | size="large" |
| 67 | /> |
| 68 | </n-form-item> |
| 69 | <p class="text-secondary -mt-2 text-xs"> |
| 70 | Applies the template's predefined tasks to the case. Filtered by the selected customer; global |
| 71 | templates are always shown. |
| 72 | </p> |
| 73 | </div> |
| 74 | |
| 75 | <div class="flex justify-between gap-4"> |
| 76 | <div class="flex gap-4"> |
| 77 | <slot name="additionalActions"></slot> |
| 78 | </div> |
| 79 | <div class="flex gap-4"> |
| 80 | <n-button :disabled="loading" @click="reset()">Reset</n-button> |
| 81 | <n-button type="primary" :disabled="!isValid" :loading="submitting" @click="validate()"> |
| 82 | Submit |
| 83 | </n-button> |
| 84 | </div> |
| 85 | </div> |
| 86 | </div> |
| 87 | </n-form> |
| 88 | </n-spin> |
| 89 | </template> |
| 90 | |
| 91 | <script setup lang="ts"> |
| 92 | import type { FormInst, FormRules, FormValidationError } from "naive-ui" |
| 93 | import type { Ref } from "vue" |
| 94 | import type { Customer } from "@/types/customers.d" |
| 95 | import type { Case, CasePayload, CaseStatus } from "@/types/incidentManagement/cases.d" |
| 96 | import type { CaseTemplate } from "@/types/incidentManagement/caseTemplates.d" |
| 97 | import _get from "lodash/get" |
| 98 | import _trim from "lodash/trim" |
| 99 | import { NButton, NForm, NFormItem, NInput, NSelect, NSpin, useMessage } from "naive-ui" |
| 100 | import { computed, h, inject, onBeforeMount, onMounted, ref, watch } from "vue" |
| 101 | import Api from "@/api" |
| 102 | |
| 103 | const emit = defineEmits<{ |
| 104 | (e: "update:loading", value: boolean): void |
| 105 | (e: "submitted", value: Case): void |
| 106 | ( |
| 107 | e: "mounted", |
| 108 | value: { |
| 109 | load: () => void |
| 110 | } |
| 111 | ): void |
| 112 | }>() |
| 113 | |
| 114 | const loadingAvailableUsers = ref(false) |
| 115 | const loadingCustomersList = ref(false) |
| 116 | const loadingTemplates = ref(false) |
| 117 | const submitting = ref(false) |
| 118 | const loading = computed( |
| 119 | () => loadingAvailableUsers.value || loadingCustomersList.value || loadingTemplates.value || submitting.value |
| 120 | ) |
| 121 | // Template picker state. Lives outside form because it's a query param to the |
| 122 | // API call, not a body field on CasePayload. |
| 123 | const availableTemplates = ref<CaseTemplate[]>([]) |
| 124 | const selectedTemplateId = ref<number | null>(null) |
| 125 | const templateOptions = computed(() => |
| 126 | availableTemplates.value.map(t => ({ |
| 127 | label: t.name, |
| 128 | name: t.name, |
| 129 | customer_code: t.customer_code, |
| 130 | source: t.source, |
| 131 | is_default: t.is_default, |
| 132 | value: t.id |
| 133 | })) |
| 134 | ) |
| 135 | const message = useMessage() |
| 136 | const form = ref<CasePayload>(getForm()) |
| 137 | const formRef = ref<FormInst | null>(null) |
| 138 | const availableUsers = inject<Ref<string[]>>("assignable-users", ref([])) |
| 139 | const customersList = inject<Ref<Customer[]>>("customers-list", ref([])) |
| 140 | |
| 141 | const rules: FormRules = { |
| 142 | case_name: { |
| 143 | message: "Please input the Name", |
| 144 | required: true, |
| 145 | trigger: ["input", "blur"] |
| 146 | }, |
| 147 | case_description: { |
| 148 | message: "Please input the Description", |
| 149 | required: true, |
| 150 | trigger: ["input", "blur"] |
| 151 | }, |
| 152 | assigned_to: { |
| 153 | message: "Please input the Assigned user", |
| 154 | required: true, |
| 155 | trigger: ["input", "blur"] |
| 156 | }, |
| 157 | case_status: { |
| 158 | message: "Please input the Status", |
| 159 | required: true, |
| 160 | trigger: ["input", "blur"] |
| 161 | }, |
| 162 | customer_code: { |
| 163 | message: "Please input the Customer", |
| 164 | required: true, |
| 165 | trigger: ["input", "blur"] |
| 166 | } |
| 167 | } |
| 168 | |
| 169 | const statusOptions: { label: string; value: CaseStatus }[] = [ |
| 170 | { label: "Open", value: "OPEN" }, |
| 171 | { label: "Closed", value: "CLOSED" }, |
| 172 | { label: "In progress", value: "IN_PROGRESS" } |
| 173 | ] |
| 174 | |
| 175 | const usersOptions = computed(() => availableUsers.value.map(o => ({ label: o, value: o }))) |
| 176 | const customersOptions = computed(() => |
| 177 | customersList.value.map(o => ({ label: `#${o.customer_code} - ${o.customer_name}`, value: o.customer_code })) |
| 178 | ) |
| 179 | |
| 180 | const isValid = computed(() => { |
| 181 | let valid = true |
| 182 | |
| 183 | for (const key in rules) { |
| 184 | const rule = rules[key] as FormRules |
| 185 | |
| 186 | if (rule.required && !_trim(_get(form.value, key))) { |
| 187 | valid = false |
| 188 | } |
| 189 | } |
| 190 | |
| 191 | return valid |
| 192 | }) |
| 193 | |
| 194 | function validate() { |
| 195 | if (!formRef.value) return |
| 196 | |
| 197 | formRef.value.validate((errors?: Array<FormValidationError>) => { |
| 198 | if (!errors) { |
| 199 | submit() |
| 200 | } else { |
| 201 | message.warning("You must fill in the required fields correctly.") |
| 202 | return false |
| 203 | } |
| 204 | }) |
| 205 | } |
| 206 | |
| 207 | function getForm() { |
| 208 | const payload = { |
| 209 | case_name: "", |
| 210 | case_creation_time: new Date(), |
| 211 | case_description: "", |
| 212 | assigned_to: null, |
| 213 | case_status: null, |
| 214 | customer_code: null, |
| 215 | comments: [] |
| 216 | } |
| 217 | return payload |
| 218 | } |
| 219 | |
| 220 | function reset(force?: boolean) { |
| 221 | if (!loading.value || force) { |
| 222 | resetForm() |
| 223 | formRef.value?.restoreValidation() |
| 224 | } |
| 225 | } |
| 226 | |
| 227 | function resetForm() { |
| 228 | form.value = getForm() |
| 229 | } |
| 230 | |
| 231 | function renderOption(option: { |
| 232 | label: string |
| 233 | value: number |
| 234 | name?: string | null |
| 235 | is_default?: boolean |
| 236 | customer_code?: string | null |
| 237 | source?: string | null |
| 238 | }) { |
| 239 | const title = `${option.name}${option.is_default ? " (default)" : ""}` |
| 240 | const description = [option.customer_code, option.source].filter(Boolean).join(" — ") |
| 241 | return h("div", { class: "flex flex-col gap-0.5 leading-none py-2" }, [ |
| 242 | h("span", title), |
| 243 | h("span", { class: "text-secondary text-xs" }, description) |
| 244 | ]) |
| 245 | } |
| 246 | |
| 247 | function submit() { |
| 248 | submitting.value = true |
| 249 | |
| 250 | const params: Record<string, number> = {} |
| 251 | if (selectedTemplateId.value != null) { |
| 252 | params.template_id = selectedTemplateId.value |
| 253 | } |
| 254 | |
| 255 | Api.incidentManagement.cases |
| 256 | .createCase(form.value, params) |
| 257 | .then(res => { |
| 258 | if (res.data.success) { |
| 259 | message.success(res.data?.message || "Case created successfully") |
| 260 | reset(true) |
| 261 | emit("submitted", res.data.case) |
| 262 | } else { |
| 263 | message.warning(res.data?.message || "An error occurred. Please try again later.") |
| 264 | } |
| 265 | }) |
| 266 | .catch(err => { |
| 267 | message.error(err.response?.data?.message || "An error occurred. Please try again later.") |
| 268 | }) |
| 269 | .finally(() => { |
| 270 | submitting.value = false |
| 271 | }) |
| 272 | } |
| 273 | |
| 274 | function getTemplates(customerCode?: string | null) { |
| 275 | loadingTemplates.value = true |
| 276 | Api.incidentManagement.caseTemplates |
| 277 | .listTemplates({ |
| 278 | customerCode: customerCode || undefined, |
| 279 | includeGlobal: true |
| 280 | }) |
| 281 | .then(res => { |
| 282 | if (res.data.success) { |
| 283 | availableTemplates.value = res.data.templates |
| 284 | } |
| 285 | }) |
| 286 | .catch(err => { |
| 287 | // Soft failure — template picker is optional. Log via console rather |
| 288 | // than spamming a toast, since the user can still submit without one. |
| 289 | console.warn("Failed to load templates for picker:", err) |
| 290 | }) |
| 291 | .finally(() => { |
| 292 | loadingTemplates.value = false |
| 293 | }) |
| 294 | } |
| 295 | |
| 296 | function getAvailableUsers() { |
| 297 | loadingAvailableUsers.value = true |
| 298 | |
| 299 | Api.incidentManagement.alerts |
| 300 | .getAvailableUsers() |
| 301 | .then(res => { |
| 302 | if (res.data.success) { |
| 303 | availableUsers.value = res.data?.available_users || [] |
| 304 | } else { |
| 305 | message.warning(res.data?.message || "An error occurred. Please try again later.") |
| 306 | } |
| 307 | }) |
| 308 | .catch(err => { |
| 309 | message.error(err.response?.data?.message || "An error occurred. Please try again later.") |
| 310 | }) |
| 311 | .finally(() => { |
| 312 | loadingAvailableUsers.value = false |
| 313 | }) |
| 314 | } |
| 315 | |
| 316 | function getCustomers() { |
| 317 | loadingCustomersList.value = true |
| 318 | |
| 319 | Api.customers |
| 320 | .getCustomers() |
| 321 | .then(res => { |
| 322 | if (res.data.success) { |
| 323 | customersList.value = res.data?.customers || [] |
| 324 | } else { |
| 325 | message.warning(res.data?.message || "An error occurred. Please try again later.") |
| 326 | } |
| 327 | }) |
| 328 | .catch(err => { |
| 329 | message.error(err.response?.data?.message || "An error occurred. Please try again later.") |
| 330 | }) |
| 331 | .finally(() => { |
| 332 | loadingCustomersList.value = false |
| 333 | }) |
| 334 | } |
| 335 | |
| 336 | function load() { |
| 337 | if (!availableUsers.value.length) { |
| 338 | getAvailableUsers() |
| 339 | } |
| 340 | if (!customersList.value.length) { |
| 341 | getCustomers() |
| 342 | } |
| 343 | getTemplates(form.value.customer_code) |
| 344 | reset() |
| 345 | } |
| 346 | |
| 347 | // Re-fetch templates when the customer changes so the picker only offers |
| 348 | // applicable + global templates. Reset the selection if it no longer applies. |
| 349 | watch( |
| 350 | () => form.value.customer_code, |
| 351 | newCustomer => { |
| 352 | selectedTemplateId.value = null |
| 353 | getTemplates(newCustomer) |
| 354 | } |
| 355 | ) |
| 356 | |
| 357 | watch(loading, val => { |
| 358 | emit("update:loading", val) |
| 359 | }) |
| 360 | |
| 361 | onBeforeMount(() => { |
| 362 | load() |
| 363 | }) |
| 364 | |
| 365 | onMounted(() => { |
| 366 | emit("mounted", { |
| 367 | load |
| 368 | }) |
| 369 | }) |
| 370 | </script> |