| 1 | .. _conflict-resolution: |
| 2 | |
| 3 | Conflict Resolution Policy |
| 4 | ========================== |
| 5 | |
| 6 | Conflicts in the community can take many forms, from someone having a |
| 7 | bad day and using harsh and hurtful language on the mailing list to more |
| 8 | serious code of conduct violations (including sexist/racist statements |
| 9 | or threats of violence), and everything in between. |
| 10 | |
| 11 | For the vast majority of issues, we aim to empower individuals to first |
| 12 | resolve conflicts themselves, asking for help when needed, and only |
| 13 | after that fails to escalate further. This approach gives people more |
| 14 | control over the outcome of their dispute. |
| 15 | |
| 16 | How we resolve conflicts |
| 17 | ------------------------ |
| 18 | |
| 19 | If you are experiencing conflict, please consider first addressing the |
| 20 | perceived conflict directly with other involved parties, preferably through |
| 21 | a real-time medium such as IRC. You could also try to get a third-party (e.g. |
| 22 | a mutual friend, and/or someone with background on the issue, but not |
| 23 | involved in the conflict) to intercede or mediate. |
| 24 | |
| 25 | If this fails or if you do not feel comfortable proceeding this way, or |
| 26 | if the problem requires immediate escalation, report the issue to the QEMU |
| 27 | leadership committee by sending an email to qemu@sfconservancy.org, providing |
| 28 | references to the misconduct. |
| 29 | For very urgent topics, you can also inform one or more members through IRC. |
| 30 | The up-to-date list of members is `available on the QEMU wiki |
| 31 | <https://wiki.qemu.org/Conservancy>`__. |
| 32 | |
| 33 | Your report will be treated confidentially by the leadership committee and |
| 34 | not be published without your agreement. The QEMU leadership committee will |
| 35 | then do its best to review the incident in a timely manner, and will either |
| 36 | seek further information, or will make a determination on next steps. |
| 37 | |
| 38 | Remedies |
| 39 | -------- |
| 40 | |
| 41 | Escalating an issue to the QEMU leadership committee may result in actions |
| 42 | impacting one or more involved parties. In the event the leadership |
| 43 | committee has to intervene, here are some of the ways they might respond: |
| 44 | |
| 45 | 1. Take no action. For example, if the leadership committee determines |
| 46 | the complaint has not been substantiated or is being made in bad faith, |
| 47 | or if it is deemed to be outside its purview. |
| 48 | |
| 49 | 2. A private reprimand, explaining the consequences of continued behavior, |
| 50 | to one or more involved individuals. |
| 51 | |
| 52 | 3. A private reprimand and request for a private or public apology |
| 53 | |
| 54 | 4. A public reprimand and request for a public apology |
| 55 | |
| 56 | 5. A public reprimand plus a mandatory cooling off period. The cooling |
| 57 | off period may require, for example, one or more of the following: |
| 58 | abstaining from maintainer duties; not interacting with people involved, |
| 59 | including unsolicited interaction with those enforcing the guidelines |
| 60 | and interaction on social media; being denied participation to in-person |
| 61 | events. The cooling off period is voluntary but may escalate to a |
| 62 | temporary ban in order to enforce it. |
| 63 | |
| 64 | 6. A temporary or permanent ban from some or all current and future QEMU |
| 65 | spaces (mailing lists, IRC, wiki, etc.), possibly including in-person |
| 66 | events. |
| 67 | |
| 68 | In the event of severe harassment, the leadership committee may advise that |
| 69 | the matter be escalated to the relevant local law enforcement agency. It |
| 70 | is however not the role of the leadership committee to initiate contact |
| 71 | with law enforcement on behalf of any of the community members involved |
| 72 | in an incident. |
| 73 | |
| 74 | Sources |
| 75 | ------- |
| 76 | |
| 77 | This document was developed based on the `Drupal Conflict Resolution |
| 78 | Policy and Process <https://www.drupal.org/conflict-resolution>`__ |
| 79 | and the `Mozilla Consequence Ladder |
| 80 | <https://github.com/mozilla/diversity/blob/master/code-of-conduct-enforcement/consequence-ladder.md>`__ |